DOI: https://doi.org/10.55751/smbj.v3i01

Published: June 30, 2023

THE EFFECT OF PRODUCT QUALITY, PERCEIVED PRICE AND ACCESSIBILITY ON CUSTOMER SATISFACTION: AN EMPIRICAL STUDY IN INDONESIAN RESTAURANTS

Ridwan Ari Saputra (1), Jamaludin Khalid (2)
(1) Universitas ASA Indonesia, Jakarta ,
(2) Universitas ASA Indonesia, Jakarta
143-152
224
DOI: https://doi.org/10.55751/smbj.v3i01.56

THE INFLUENCE OF SERVICE QUALITY, BRAND IMAGE AND ACCESSIBILITY ON HOTEL CUSTOMER SATISFACTION IN INDONESIA

Wahyu Agus Triono (1), Jamaludin Khalid (2)
(1) Universitas ASAINDO, DKI Jakarta ,
(2) Universitas ASAINDO, DKI Jakarta
153-164
329
DOI: https://doi.org/10.55751/smbj.v3i01.58

THE EFFECT OF PRICE AND EWOM TOWARD CUSTOMER VALUE AND THE IMPLICATION TO CUSTUMER LOYALTY IN KINGS’ COFFEE STORE

Rahmat Hidayat (1), Sutrisna Sutrisna (2), Nandan Limakrisna (3)
(1) Universitas Pelita Bangsa ,
(2) Universitas Persada Y.A.I ,
(3) Universitas Persada Y.A.I
165-173
214
DOI: https://doi.org/10.55751/smbj.v3i01.59

THE EFFECT OF ETHICAL LEADERSHIP ON EMPLOYEE PERFORMANCE AND INCREMENTAL INNOVATION WITH INTERNAL MOTIVATION AS AN INTERVENING VARIABLE IN THE DISTRICT LIBRARY AND ARCHIVES DEPARTMENT DELI SERDANG

Budi Alamsyah Siregar (1), Ahmad Ibrahim Nasution (2)
(1) Universitas Pembinaan Masyarakat Indonesia ,
(2) Universitas Pembinaan Masyarakat Indonesia
174-181
270
DOI: https://doi.org/10.55751/smbj.v3i01.68

THE INFLUENCE OF WORK MOTIVATION AND WORK ENVIRONMENT ON EMPLOYEE PRODUCTIVITY WHICH IMPLICATIONS ON EMPLOYEE PERFORMANCE AT PT. FUKUSUKE KOGYO INDONESIA

Rahmat Hidayat (1), Tedi Tedi (2)
(1) Universitas Pelita Bangsa ,
(2) Universitas Pelita Bangsa
182-188
298
DOI: https://doi.org/10.55751/smbj.v3i01.69

THE INFLUENCE OF EMOTIONAL INTELLIGENCE AND WORK STRESS ON JOB SATISFACTION OF CUSTOMER SERVICE OFFICER BAKTI PT BANK CENTRAL ASIA Tbk KCU PEKANBARU

R. Rudi Alhempi (1), Loveana Syaifora (2), Mulyani Rody Muin (3)
(1) Sekolah Tinggi ilmu Ekonomi Persada Bunda ,
(2) Sekolah Tinggi ilmu Ekonomi Persada Bunda ,
(3) Sekolah Tinggi ilmu Ekonomi Persada Bunda
189-200
217
DOI: https://doi.org/10.55751/smbj.v3i01.67

ANALYSIS OF INTERNAL CONTROL AND ACCOUNTING INFORMATION SYSTEMS ON DECISIONS TO GRANTING CREDIT AT BANKS IN PEKANBARU

Asepma Hygie (1), Deviana Sofyan (2), Refni Sukmadewi (3), Asraf Asraf (4)
(1) Sekolah Tinggi Ilmu Ekonomi Persada Bunda ,
(2) Sekolah Tinggi ilmu Ekonomi Persada Bunda ,
(3) Sekolah Tinggi ilmu Ekonomi Persada Bunda ,
(4) Institut Teknologi dan Ilmu Sosial Khatulistiwa
201-210
216
DOI: https://doi.org/10.55751/smbj.v3i01.71