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Alhempi, R.R. , Syaifora, L. and Muin, M.R. 2023. THE INFLUENCE OF EMOTIONAL INTELLIGENCE AND WORK STRESS ON JOB SATISFACTION OF CUSTOMER SERVICE OFFICER BAKTI PT BANK CENTRAL ASIA Tbk KCU PEKANBARU. Strategic Management Business Journal. 3, 01 (Jun. 2023), 189–200. DOI:https://doi.org/10.55751/smbj.v3i01.67.